Man with Van Petersham Terms and Conditions of Service
These Terms and Conditions set out the basis on which Man with Van Petersham provides transportation, removals, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual or business who requests or uses our services.
We, us, our means the provider trading as Man with Van Petersham.
Services means any man and van, removal, transportation, loading, unloading, packing, or related services we agree to provide.
Goods means the items, belongings, furniture, equipment, or materials that are the subject of our Services.
Booking means an agreed appointment for Services, whether made verbally or in writing, including by online request or other written method.
2. Scope of Services
We provide man and van services for household moves, small office moves, item collection and delivery, and related transport tasks. The specific scope of any service, including locations, dates, times, and vehicle size, will be agreed at the time of booking.
We may refuse, at our discretion, to transport items that are unsafe, illegal, prohibited, excessively heavy, or unsuitable for carriage in the vehicle provided. We reserve the right to make reasonable decisions on the day of service where items are not as described or conditions differ from those stated at booking.
3. Booking Process
All services must be booked in advance. Bookings can be made by providing full and accurate details of:
a. Collection and delivery addresses.
b. Access conditions at each address, including stairs, lifts, parking restrictions, and distance to the vehicle.
c. The nature and approximate quantity of goods to be moved.
d. Preferred date and time for the service.
e. Any special requirements, such as dismantling or reassembly of furniture.
Your booking is only confirmed once we have accepted it and provided a price or estimate, and you have indicated your acceptance of that price or estimate. We may supply a written confirmation of the booking details where applicable.
The Client is responsible for ensuring all details are correct. Any changes to the booking, including date, time, addresses, or volume of goods, must be notified to us as soon as possible and may result in adjusted charges or rescheduling.
4. Estimates and Pricing
Prices for our services are based on the information provided at the time of booking. We may quote on a fixed price basis, an hourly rate, or a combination of both. Any estimate or quote is given in good faith based on the accuracy and completeness of the information supplied by the Client.
We reserve the right to revise the price if:
a. The information supplied at booking was incomplete or inaccurate.
b. Additional goods are added or the job takes longer than reasonably expected.
c. Access is more difficult than described, for example where there are additional floors, long carrying distances, or restricted parking.
d. There are unforeseen delays outside our control, such as waiting for keys or access.
Any extra charges will be explained to the Client and will be payable in the same manner as the original charges.
5. Payments and Charges
Payment terms will be agreed at the time of booking. We may require a deposit or full payment in advance in order to secure your booking. Unless otherwise agreed, any outstanding balance is due immediately upon completion of the service.
We accept payment by methods communicated to you during the booking process. The Client is responsible for ensuring that funds are available and payment can be made at the agreed time.
If payment is not made when due, we reserve the right to:
a. Charge reasonable interest on any overdue amount.
b. Retain possession of goods until payment is received in full, where lawful and appropriate.
c. Cancel or refuse future bookings.
6. Cancellations and Amendments
You may cancel or amend your booking, subject to the following conditions:
a. Cancellations made with sufficient notice, as notified at the time of booking, may be made without charge or with a reduced charge.
b. Cancellations made at short notice may incur a cancellation fee, which reflects the time reserved for you and any costs already incurred by us.
c. If we attend the collection address at the agreed time and are unable to carry out the service due to the Client not being present, lack of access, or goods not being ready to move, this may be treated as a cancellation and charges may apply.
Any request to change the date, time, or details of the service will be subject to availability. Where we can accommodate the change, additional charges may apply if the rescheduled work differs significantly from the original booking.
7. Client Responsibilities
The Client is responsible for:
a. Ensuring that all goods to be moved are properly packed, secured, and ready for transport, unless packing services have been expressly agreed.
b. Arranging suitable parking at collection and delivery addresses, and paying any parking charges or fines incurred as a result of insufficient arrangements or instructions.
c. Informing us of any fragile, high-value, or special items that require extra care.
d. Being present, or appointing a responsible representative to be present, during loading and unloading to provide instructions and sign any necessary documents.
e. Checking that the vehicle is loaded and unloaded to their satisfaction, as we are not responsible for items left behind or misplaced where the Client has had an opportunity to inspect.
8. Restrictions on Goods
We do not transport:
a. Illegal, stolen, or prohibited items.
b. Hazardous materials, including but not limited to explosives, flammable liquids, gas cylinders, chemicals, and corrosive substances.
c. Live animals or perishable goods requiring special handling.
d. Cash, jewellery, important documents, or items of extraordinary value unless expressly agreed in writing.
If any such items are transported without our knowledge, we accept no liability for loss or damage, and you will be responsible for any resulting damage or legal consequences.
9. Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods shall be limited as follows:
a. We are not liable for pre-existing damage, wear and tear, or the internal workings of electrical or mechanical items.
b. We are not liable for damage arising from poor or insufficient packing by the Client, or from the transportation of goods that are inherently vulnerable, such as fragile or loosely constructed items, unless we have provided packing services and accepted responsibility in writing.
c. We are not liable for loss of or damage to goods where the Client or their representative has packed or loaded the items themselves into the vehicle, and we have not had a reasonable opportunity to inspect the condition and suitability of packing.
Our total liability in respect of any claim shall be limited to a reasonable amount, having regard to the value of the goods being moved and the price paid for the service. We may offer, where available, enhanced cover for additional cost, which should be requested before the service takes place.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress, whether arising from negligence, breach of contract, or otherwise.
10. Claims and Time Limits
If you believe that any goods have been lost or damaged in the course of our services, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the job. We may require supporting evidence, such as photographs, descriptions of the damage, and proof of value.
Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have had.
11. Delays and Events Beyond Our Control
While we make reasonable efforts to keep to agreed schedules, arrival and completion times are estimates only and cannot be guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, road closures, weather conditions, accidents, breakdowns, security incidents, or delays in gaining access to premises.
If a delay occurs due to circumstances within our control, we will take reasonable steps to minimise its impact. If a delay makes it impossible to complete the service on the agreed date, we will work with you to arrange an alternative time, subject to availability.
12. Waste and Disposal Regulations
We operate in accordance with applicable waste and environmental regulations. The Client must not request us to dispose of waste unlawfully or in a manner that breaches local waste management rules.
Where we agree to remove unwanted items, they will be handled and disposed of in line with relevant regulations. Additional charges may apply for disposal services, particularly for bulky items, electrical equipment, or restricted materials.
We reserve the right to refuse to carry or dispose of any items that, in our reasonable opinion, would breach waste regulations, pose an environmental risk, or require specialist handling that we are not authorised to provide.
13. Insurance
We maintain appropriate cover relating to our operations, in line with industry practice. This may include public liability insurance and, where applicable, cover relating to goods in transit. The extent and limits of such cover will be subject to the terms and conditions of the relevant policy or policies.
The Client is encouraged to maintain their own insurance for goods, particularly for items of high value, as our liability may not cover the full replacement cost of all belongings.
14. Access, Parking, and Safety
The Client is responsible for ensuring safe and reasonable access to all premises involved in the service. This includes:
a. Securing any necessary permissions for parking and vehicle access.
b. Informing us of any access limitations, such as narrow roads, height or weight restrictions, or limited parking space.
c. Ensuring that walkways, stairs, and access points are clear and safe for carrying items.
We reserve the right to refuse to undertake any part of the service that, in our reasonable opinion, would put our staff, the Client, or third parties at risk of injury or damage. Any additional costs incurred due to lack of access, parking restrictions, or safety concerns may be charged to the Client.
15. Conduct and Behaviour
We expect our staff and clients to behave courteously and respectfully at all times. We will not tolerate abusive, threatening, or discriminatory behaviour towards our personnel, and we reserve the right to withdraw our services immediately if such behaviour occurs, without refund.
16. Subcontracting
We may, at our discretion, subcontract part or all of the services to trusted third parties. Where we do so, we will remain responsible for the proper performance of the contract, subject to the limitations of liability stated in these Terms and Conditions.
17. Personal Data and Privacy
We will collect and use personal data, such as names, addresses, and contact details, only to the extent necessary to provide and manage our services, process payments, and administer bookings. We will take reasonable steps to keep such data secure and will not share it with third parties except where required to perform the service, to comply with legal obligations, or where you have given your consent.
18. Variation of Terms
We may update these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated Terms and Conditions are published or communicated. The Terms and Conditions in force at the time of your booking will apply to that particular service, unless otherwise agreed in writing.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking and using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
